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Quality Matters Part 1: What is Quality in eLearning?

  • By nilesh
  • July 4, 2022

The fresh, ripe and round apples are the enchanting ones, often in great demand for the quality that the ‘tested’ label guarantees. Then money does not really matter! Product quality is important and is rapidly becoming an obsessive issue with everyone taking quality very seriously. Can an eLearning product be tagged as ‘quality tested’? Of course! There are standards and processes for testing educational and training products.

The eLearning market is undoubtedly gaining popularity in every sector and is an outstandingly clear solution for learning in the workplace. In spite of the evident benefits, there is a great speculation about the technology-aided product in terms of effectiveness. The only way to lessen the incertitude is to provide adequate assurance of quality in eLearning that is precise, measurable and streamlined.

Quality in eLearning cannot be restricted to a few typos, grammatical errors or spelling mistakes. It is a complex process which is more of a collective responsibility due to the different aspects involved in the whole process. This essentially means that quality should be tested at every stage of the eLearning process- from development to delivery and even afterwards.

Quality assessment in eLearning can be largely divided into 2 stages:

1. Development Process

Quality can be a major challenge within eLearning at this phase due to the involvement of various disciplines like animation, content, technology, etc., outsourcing of parts of the process from custom content to gamification and different perspectives on the term quality itself. A thorough quality process that assists in the evolution of the
development process is a mandate.

2. User Feedback

In spite of being the ultimate test of the produce, user feedback is an often overlooked component of quality. Regular surveys and visual feedback are the ultimate tools to gauge the effectiveness of a course. Knowing what works (and more importantly what doesn’t) means you can actively improve user experience, understand the potency of a course, stand out from the competition, and ensure customer satisfaction.

A framework is necessary to provide a sequence of activities to follow in order to test quality into a product, that relies on a wide set of skills. Such a quality assurance procedure needs to be robust, convenient, clear and measurable (in certain ways), which can help maintain a condition of excellence, always!

For more insight on this new approach towards testing the most promised element that quality is during development and post-delivery (user feedback).